Communications Specialist - Writing & Content - London, Ontario

Do you want to be part of a dynamic team that is re-shaping the way shared services for health care are delivered in Canada?

Mohawk Medbuy is a national shared service organization trusted by Canadian health care providers to deliver exceptional value, innovation and support in raising the standard of patient care. Working as an extension of hundreds of hospitals and other health care facilities (our Members), we provide end-to-end supply chain, clinical and back-office services driven by collaboration and operational excellence. Through our clinical expertise and strategic data analysis, we deliver insights and solutions that address the challenges faced by health care providers and yield efficiencies and cost savings that allow them to invest in and focus on improving the patient experience.

We are currently recruiting for a full-time Communications Specialist – Writing & Content to join our Communications Team, working from our London, ON office.

Position Overview

The successful candidate will bring experience, enthusiasm, and a commitment to excellence to the role. They will apply their creativity, advanced business / marketing writing abilities and communications expertise in the execution of multi-channel corporate communication activities to internal and external audiences. They have the journalistic insight to recognize story opportunities and the craft to structure and tell them in a compelling way. They can translate complex ideas into engaging content – and have the experience and technical comfort to adapt it for sharing on various communications platforms.    

 The Communications Specialist – Writing & Content works in collaboration with their Graphics & Digital colleague under the direction of the Director, Business Development and Communications. Collectively, they are accountable for ensuring effective, consistent, professional communications that reinforce and build the Mohawk Medbuy brand, help support new business activity, and convey our strategy, initiatives and other information to staff, the health care organizations we support, as well as suppliers, government, media, the health care industry and other stakeholders. 

 Specific Responsibilities

 Research, write and edit a wide range of content including, but not limited to: marketing materials, Annual Reports, Annual Service Plans, social media, public website, online Member Portal, intranet, outbound email (MailChimp) press releases, articles, media backgrounders, key messages, presentations, briefing notes, videos, newsletters and other materials regarding Mohawk Medbuy, our Board of Directors, Committees and Members:

  • Plan, present and execute communication initiatives and campaigns

  • Conduct interviews/source information and submissions from internal and external sources

  • Monitor and identify upcoming events that are relevant to our various audiences and stakeholders for ongoing communication initiatives (web, internal & external newsletters, etc.)

  • Post news stories on appropriate media platforms (website, Member Portal, intranet, social media, etc.)

  • Outbound email initiatives – plan, research, write and disseminate using email software (MailChimp, etc.); ensure email lists are vetted and accurate; develop lists for specific communication initiatives

  • Coordinate French translation, when required, and track/manage related costs

  • Track readership statistics on our various channels & web analytics; prepare regular reports on trends; develop strategies to improve engagement and traffic

  • Create and distribute approved communications (alerts, advisories, letters and updates)

  • Record and elevate to management any questions from stakeholders sent through our media  channels

  • Manage, track and report all external costs for marketing/communications initiatives; coordinate POs, invoices, etc. with Finance in a timely manner

  • Industry news & information - Using monitoring tools (e.g. Google Alerts), aggregate relevant news and industry developments; establish appropriate communications approach/channels and manage dissemination to internal staff and/or Members, other stakeholders; flag high priority news that might require action by Mohawk Medbuy

  • Provide marketing support for Mohawk Medbuy’s partner, St. Joseph’s Health System, GPO, by producing marketing and communications materials (website, newsletters, rebate communications, etc.) for their CAPsource and MEALsource programs

  • Survey support – facilitate requests for internal and external surveys/feedback through the use of web tools (e.g. SurveyGizmo)

  • Business Development – Scan RFP websites (Biddingo, Merx, etc.) daily and share relevant RFPs as well as those pertaining to Mohawk Medbuy Members, potential Members, and competitors

  • Source and manage the supply of business cards, stationery and marketing materials for staff use at all Mohawk Medbuy locations; review content on a regular basis and update & print as needed to ensure adequate inventories are maintained

  • Source promotional items

  • Assist in the coordination of special events

 Skills and Qualifications

  • Post-secondary Degree in Communications, Journalism, Marketing or related disciplines

  • Experience: 6+ years in a PR agency, Journalism or Marketing/Communications role

  • Exceptional writing, editing, and proofreading skills

  • Knowledge and technical capability in all facets of MS Office and electronic communication

  • Strong verbal and interpersonal communication skills – an effective collaborator

  • Demonstrated experience and aptitude in planning, creating and executing effective  communications initiatives and campaigns

  • A solid understanding of branding, communications and marketing principles, guidelines and best practices

  • Ability to synthesize and distill key messages from briefings and meetings

  • Customer focused – ensure the customer perspective is a driving force in your approach, recommendations and decisions

  • Ability to conduct thorough research and information gathering from a variety of sources

  • Ability to conduct interviews with and have comfort with asking questions of a full range of stakeholders – from company executives, peers, colleagues, suppliers and others

  • Ability to adhere to and implement brand standards both internally and externally

  • Ability to develop specifications for marketing/communications materials, identify potential suppliers, issue request for quotations and manage on-going supplier relationships

  • Experience working with website content management tools

  • Experience in organizing special events

  • Outstanding attention to detail and ability to meet exacting standards and tight deadlines

  • Excellent organization, project management and time management skills

  • Adaptable and flexible – enthusiastically embrace new challenges

  • Ability to read and write in French is an asset

 Key Skills and Competencies

  • Excellent communications skills verbal and written

  • Experience working at all levels of management including executives

  • Strong analytical and organizational skills

  • Professional and responsible in dealing with senior level decision makers

  • Ability to work autonomously, manage competing priorities and juggle various communications initiatives.


 Occasional travel to other Mohawk Medbuy office locations in Burlington and Hamilton and Member hospitals

 Mohawk Medbuy Corporation is a HOOPP employer offering a competitive salary and comprehensive benefits package.

Qualified candidates with a desire to join our innovative team are invited to submit their resume, referencing the posting number and their individual portfolio preference, in confidence to:              

We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).Paste copy from your Word document here and format accordingly.

CLOSING DATE: November 16, 2018

Grant Beamish